Loyalty

The Value of Communication in CRM User Adoption

Admin
/
Analytics

We’re a nation of talkers. We talk all day – or type – on Twitter, Facebook, e-mail, and at the water cooler. Communication has become…


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How long does it take CRM to reply?

Admin
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Contact Center and Customer Service

Internet giant, Yahoo, apparently takes a long time to reply to a customer’s request for email account assistance if at all. Huh? Yep. That’s the…


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