“You have been playing the game of business for 25+ years and most of that has been at the coal face – intimate contact with the customer. In addition, as a customer you have had many encounters with many companies. How would you sum that up?” That is the question that was posed to me recently. As I grappled with that question two passages came to my mind that pretty much sum it up. The first is a passage from EM Standing’s book Maria Montessori: Her Life and Work and the other is from Fyodor Dostoevsky’s masterpiece The Brothers Karamazov. Allow me share those with you starting with the latter one.
Book 2, Chapter 4 – A lady of little faith, The Brothers Karamazov
Maria Montessori: Her Life and Work
Summing it up