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CRM eBook: Powerful Customer Relationship Management for Small Business

August 26, 2012 by admin 1 Comment

  If you’re looking for a practical yet powerful resources of Customer Relationship Management for your Small Business, then this eBook would be your helpful guidance.  The eBook is offered free, not even contact details required!  This free eBook will help small businesses getting the best out … [Read more...]

Kategori: ThinkAboutCRM.com Topik: CRM, Editor's Pick, Social CRM

Better Social Networking, better Recruitment

July 12, 2012 by admin Leave a Comment

Better Social Networking, Better Recruitment It was inevitable, really: companies rely more and more on Social Networking for HR purposes. OK, LinkedIn was already heavily used by HR departments for the recruitment effort. But now it looks like everyone is becoming aware that LinkedIn is not the … [Read more...]

Kategori: ThinkAboutCRM.com Topik: CRM, Social CRM

Customers – Are they an Asset or a Resource to be used?

July 6, 2012 by admin Leave a Comment

Recently, in one of the LinkedIn groups to which I am a member, a question was asked about customers which got me wondering how companies view their customers. … [Read more...]

Kategori: ThinkAboutCRM.com Topik: Contact Center and Customer Service, CRM, Marketing, Sales, Social CRM

It All Begins with Search.

May 17, 2012 by admin Leave a Comment

Just a few years ago, a section of an aisle in most supermarkets was devoted to cereal. Today, a trip to the 50-foot long cereal aisle is a shock and awe experience—a baffling maze of choices. At the end of the maze you may feel a bit disoriented, with three boxes of cereal and the unsettling … [Read more...]

Kategori: ThinkAboutCRM.com Topik: Customer Experience Management, SEO and Web 2.0, Social CRM, Social Media

Baby Boomers, andGen-X, and Gen-Y, oh my!

May 9, 2012 by admin Leave a Comment

Every generation has a catchy title and explanation about how they see the world and how they function best. With a plethora of titles for different generations, it’s time to ask ourselves “Do we tailor our service to these diverse customers?” If you are able to uncover how each … [Read more...]

Kategori: ThinkAboutCRM.com Topik: Contact Center and Customer Service, CRM, Others, Social CRM

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