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4 Ideas to Put Cloud CRM to Work for Your Small Business

January 7, 2013 by Aina Neva Fiati Leave a Comment

If you run a small to mid-sized business, you would have doubtless given cloud CRM a thought. Put simply, cloud CRM enables data capture and its conversion into usable information so that you can retain existing clients and expand your customer base. Note, we speak of clients and customers. And … [Read more...]

Kategori: CRM Articles, ThinkAboutCRM.com Topik: CRM, Editor's Pick, Social CRM, Technology

A Review of AffinityLive – Combining CRM + Projects + Tickets + Time Billing in One Platform

January 3, 2013 by Aina Neva Fiati Leave a Comment

Today we did a review of AffinityLive CRM. A Cloud CRM application that has capability to manage clients, tasks, projects, time, and workflow more effectively. The communication between company, customers, and suppliers is streamlined. It takes a lot to deliver solid apps to a diverse global market … [Read more...]

Kategori: ThinkAboutCRM.com Topik: CRM, Social CRM

Still Using Email as Your CRM Solution? Bad Idea!

December 10, 2012 by admin Leave a Comment

A few decades ago when there was no email, a pile of letters would land on someone’s desk each day. These letters had to be responded to appropriately - a business couldn’t allow them to just pile up forever. The communications had to be managed, responded to and filed accordingly so the company … [Read more...]

Kategori: ThinkAboutCRM.com Topik: CRM, Customer Experience Management, Others, Sales, Social CRM

The All in One Customer Support Application – A Review of Desk.com

November 12, 2012 by admin 1 Comment

If you are currently looking for the all-in-one Customer Support Application  for your small-medium business, you may want to read this review about Desk.com – a customer support application – before choosing the right one for your business. Desk.com – a salesforce.com family of companies, is a … [Read more...]

Kategori: ThinkAboutCRM.com Topik: Contact Center and Customer Service, Social CRM, Technology

The Social Media Marketing

September 17, 2012 by admin Leave a Comment

Social Media Marketing or simply known as a marketing strategy using social media channels such as Facebook, Twitter, Google Plus and LinkedIn have become very influential means as far as the buying decisions of the people are concerned. Social Media Marketing is now seriously being looked into by … [Read more...]

Kategori: ThinkAboutCRM.com Topik: Social CRM, Social Media

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