While CRM can boost any business, there are some common problems that can prevent any CRM strategy from actually saving the day. Here are a few shortcomings you need to be ready to deal with. Unhappy Customers Though CRM is meant to improve customer relations, some implementation can actually hinder … [Read more...]
The Future of CRM Software
When the first CRM system came to life in the 1980s, it was nothing more than a robust database structured like a funnel; collecting and filtering client information. The 1990s brought with it one of the most crucial advancements in CRM still prevalent today- the ability to use the system as a … [Read more...]
Our 15 Favorite Dynamics CRM Industry Solutions
When most industry observers hear customer relationship management (CRM), they think of applications for sales, service and marketing. However, actual CRM software users think of the much more specific functionality required to do business in their industry. For example, sales software used by a … [Read more...]
Putting the Customer back into CRM
Show me the money! Those famous words spoken by Jerry Maguire have transformed into the current business model for companies today. As long as profits are showing and wallets are growing, companies are quick to forget about the most important person contributing to their success- the customer. … [Read more...]
How to Implement Social Media CRM
Do you know what social media is? Technically, it is any media that is distributed or circulated via social groups, where people interact socially. This can apply to blogging, micro-blogging, social network platforms, and the like. CRM, or customer relationship management, is maintaining customer … [Read more...]
