It is hard to relax and really take a vacation, if you know you're missing sales. Every business owner understands this feeling. You want to pull yourself away from your work, but you can't. You feel the gravitational pull of your business sucking you back into a 12+ hour workday the minute … [Read more...]
Trust is Needed to Sell
I’ve often heard it said that it takes ages to build trust. That’s true, if it’s what you choose. How can you build it more quickly? Three stages to build trust. Credibility Rapport Belief You need to get each of these; by focussing on each step, you can build … [Read more...]
How To Do Project Management Without A Project Manager?
Every business owner is involved with project management in some form. Whether it's planning a website launch, creating new products, or other endeavors each activity is really a project to manage. Many small businesses cannot hire a project manager for each project that they do. Sometimes there … [Read more...]
Baby Boomers, andGen-X, and Gen-Y, oh my!
Every generation has a catchy title and explanation about how they see the world and how they function best. With a plethora of titles for different generations, it’s time to ask ourselves “Do we tailor our service to these diverse customers?” If you are able to uncover how each … [Read more...]
Never Forget Your Internal Customers
Ask a colleague to define the customer and they will probably say ‘Someone who buys from us.’ What about internal customers? Colleagues, other departments, branches, suppliers? They are equally as important and deserve to have their problems and complaints taken … [Read more...]
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