Customer Relationship Management (CRM) is becoming increasingly important to organisations success and competitive advantage by enabling both sales and marketing departments to meet their client’s requirements more effectively. CRM has merged with technology for sometime in the form of specialist … [Read more...]
How can Cloud Applications Make Small Businesses Successful?
Smart business owners are always looking for ways to perform tasks faster, cheaper and better. Small business owners need to run lean businesses in order to complete on not only quality but price. Fortunately, today small businesses do not have to look far for help in this regard. Since … [Read more...]
Tips to Build Trust More Quickly
So it takes ages to build trust, and you’d like to get there more quickly? My last article looked at credibility and started to look at rapport. Today’s article is about ideas to get into rapport and then looks at stage 3 – belief. Ideas to get into rapport. Smile: Yes, it is … [Read more...]
Customers are not created equal, neither does your employee
In the past few days I was discussing about how interlink between customer experience versus employee experience. How can it be? The logic is like this, how can you able to delivery customer experience if your employee not enthusiast enough to do so? What makes them enthusiast? they must be engaged … [Read more...]
Creating an Account Focused Approach Towards Business Development
If you are a business owner, I’d bet you have ‘an increase in sales’ as one of your key organizational goals. Increasing sales is great, but sales all the sales don’t mean anything without a sound business development model that is essential for building a long term … [Read more...]
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