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How long does it take CRM to reply?

June 13, 2013 by admin Leave a Comment

Internet giant, Yahoo, apparently takes a long time to reply to a customer’s request for email account assistance if at all. Huh? Yep. That’s the gig it and all the other major free email services appear to operate. Each free email service operator takes customer registration data (and subsequent … [Read more...]

Kategori: ThinkAboutCRM.com Topik: agility, CRM, customer service, Marketing, multi-channel, responsiveness, Sales

Multi-channel, multi-access CRM in a multi-system world

April 11, 2013 by admin 1 Comment

If customers were predictable and bought the same products, in the same frequency at the same time, year in year out, a solo CRM system would manage everything more than capably. But as we all know, that is just not the reality in business. Customers have unique behaviours and trends. They are … [Read more...]

Kategori: ThinkAboutCRM.com Topik: CRM, multi-access, multi-channel, smartphone, Social CRM, tablet


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