Internet giant, Yahoo, apparently takes a long time to reply to a customer’s request for email account assistance if at all. Huh? Yep. That’s the gig it and all the other major free email services appear to operate. Each free email service operator takes customer registration data (and subsequent … [Read more...]
Multi-channel, multi-access CRM in a multi-system world
If customers were predictable and bought the same products, in the same frequency at the same time, year in year out, a solo CRM system would manage everything more than capably. But as we all know, that is just not the reality in business. Customers have unique behaviours and trends. They are … [Read more...]
