ThinkAboutCRM.com

  • CRM
    • CRM
    • Contact Center and Customer Service
    • Customer Experience Management
    • Marketing
    • Sales
    • Loyalty
    • Analitycs
    • Others
  • Social
    • Social CRM
    • Social Media
    • SEO and Web 2.0
    • Channel Management
  • Technology
    • Integration
    • Technology

The Importance of Extraordinary: why good customer service is not enough

April 21, 2016 by Gareth Cartman Leave a Comment

A cursory glance through trip advisor and you commonly see two types of review; the bad and the brilliant. The plain old good – not so much. Why is this? People tend to review products or services with passion, and if they don't have strong feelings about something, they are not inclined to … [Read more...]

Kategori: Customer Care, Customer Experience Management Topik: CRM, customer experience, data management

CRM horror stories and how to avoid becoming part of the 75% failure sequel

May 12, 2014 by admin Leave a Comment

Once upon a time (or in the late 80s to be specific), someone invented the CRM system. Back then, it was referred to as ‘database marketing’ and although countless organisations jumped on board to start collating data, they simply hadn’t the resources to retrieve any actual conclusions from it or … [Read more...]

Kategori: CRM Articles, ThinkAboutCRM.com Topik: CRM, customer experience, experience, initiative, system

Tips for Managing your Clientele during the Winter Holidays

January 20, 2014 by admin Leave a Comment

The importance of good communication with clients is key, and a big secret in the corporate world is that the lifeblood of any business is client relationship management (CRM). Sometimes keeping open lines of communication with clients can be tricky, however. As the winter holidays approach, it can … [Read more...]

Kategori: ThinkAboutCRM.com Topik: CRM, customer experience, Social CRM

Anti Social Behavior, Again – The results of our 2013 email responsiveness research

January 2, 2014 by admin Leave a Comment

Hey Null! It’s time for the results of our 2013 annual email responsiveness survey. You know, where we see if corporations will actually answer one dopey question from one dopey customer. You know—like thanks for being such a loyal email subscriber. Perhaps I started this off with an attitude. … [Read more...]

Kategori: ThinkAboutCRM.com Topik: customer experience, Customer Experience Management

Customer Service, Customer Experience, Customer-Centricity: Just Fluff?

September 9, 2013 by admin Leave a Comment

Is Customer Experience just fluff? Is all this talk of customer service, customer-centricity and customer experience merely fluff? That is the question that someone put to me recently. Allow me to answer that question from a practical perspective – lived experience at the coal face. Imagine you … [Read more...]

Kategori: ThinkAboutCRM.com Topik: customer experience, Customer Experience Management, customer service

  • 1
  • 2
  • Next Page »

Get the latest updates via email.

ThinkAboutCRM.com

  • About Us
  • Advertise
  • Post on This Site
  • Contact Us
  • Privacy Policy
  • Term of Use

Our Contributor

Scott Hornstein Scott Hornstein
Jonathan Farrington Jonathan Farrington
Maz Iqbal Maz Iqbal
See All Contributors >>

Editor’s Pick

The Importance of Extraordinary: why good customer service is not enough

How to Select the Right CRM for Your Email Marketing Needs

Why You Should Not Build a Mobile Application for Your Channel Partners

Copyright © 2015 · thinkaboutcrm.com

  • About Us
  • Advertise
  • Post on This Site
  • Contact Us
  • Privacy Policy
  • Term of Use