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Giving More to Your Customers with CRM

August 12, 2013 by admin Leave a Comment

When great customer service is received you might tell one or two people you meet. When bad customer service is received, it’s more than likely that you will tell more people - you might call out a company on Twitter, goading them into responding (or sending you a freebie) whilst simultaneously … [Read more...]

Kategori: ThinkAboutCRM.com Topik: CRM, CRM Software, CRM systems, Customer Care, customer service

Customer Service – The Huge Gap between Intention and Reality

July 29, 2013 by admin Leave a Comment

When it comes to looking after our customers, quite often there’s a gap, a huge gap between theory and practice. There are books about customer relations; there are videos about customer relations; there are Gurus (mostly self-appointed) about customer relations. None of them actually have to … [Read more...]

Kategori: ThinkAboutCRM.com Topik: Customer Care, customer experience, customer service

Is Free Help Desk Software Right for Your Business?

July 22, 2013 by admin 2 Comments

One of the most common questions we hear when buyers call us for advice about help desk software is, “Aren't there free systems we can use?” The short answer to this question is yes. Many help desk software vendors offer a free version of their product, in addition to a paid option with more … [Read more...]

Kategori: ThinkAboutCRM.com Topik: CRM articles, CRM Software, crm system, Customer Care, Technology


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