Customer relationship management or CRM has become a huge part of any business setup these days. The term basically refers to the organization of the process of management of customer relationships and providing them with the services and information they need to do business with a company. Since … [Read more...]
Is Free Help Desk Software Right for Your Business?
One of the most common questions we hear when buyers call us for advice about help desk software is, “Aren't there free systems we can use?” The short answer to this question is yes. Many help desk software vendors offer a free version of their product, in addition to a paid option with more … [Read more...]
Is Customer Relationship Management an Art or Science?
Customer relationship management has become an important part of business these days. Every successful business today needs to have a solid CRM started in place to ensure that customer satisfaction is always high and that the company is able to convert sales leads into actual sales and ensure that … [Read more...]
CRM – A new idea?
How CRM has gone from a way of acting, to a type of software and back to an ethos. Ask any business salesperson or manager what CRM is and chances are you will get an answer which makes some reference to a piece of software a company uses to facilitate sales and track calls etc. within the … [Read more...]
The Most Overlooked Element of CRM Software – Multiple Relationships
How boring would your personal relationships be if they were one-dimensional? Just think of how prevalent this is in today’s world of social media networks – where people often share mutual friends, contacts, and groups. This is inherently one of the important aspects in business too, in terms of … [Read more...]
