For the customer relationship management, you have to show the extraordinary skills for getting the maximum benefits from it as well. Moreover, you should have the abilities, which will give you an extra advantage over the others in this regard. Even, you will see that the extraordinary skills will … [Read more...]
Video Interview: Paul Greenberg about the Benefits of Merging BPM & CRM
Paul Greenberg, CRM industry influencer and the author of the bestselling ‘CRM at the Speed of Light’, speaks about the benefits of merging BPM & CRM, and explains in what way business processes help to fill the gap between information storage and its effective usage. Paul Greenberg outlines … [Read more...]
Video Interview: R 'Ray' Wang on How You Build an Effective Customer Engagement Strategy
Constellation Research CEO and Principal Analyst R “Ray” Wang visited the Software Advice offices during the 2013 South by Southwest Interactive Festival to talk about some research he released called “Building Your Interaction Strategy with the 9 C's of Engagement.” In today’s world, we face … [Read more...]
