You are passionate about your business – and extremely proud of your products and services. You also genuinely care about your customers. At the end of the day, this is why you run a business, to solve their problems and needs. To make sure, they all are happy customers. How do … [Read more...]
5 Customer Relationship Management Techniques that Work
Existing customers are always your best shot at another sale, and all companies need to work hard at identifying customer relationship management techniques that will work. After all, a happy customer is a profitable customer. Here are 5 Customer Relationship Management Techniques that Work 1. … [Read more...]
Top 10 Things to Remember When Configuring Your Call Centers IVR Menu
There's no argument to defend the reality that complex IVR menus can frustrate callers. Where IVR menus are structured to organize customer requests and put customer service back in the hands of the customers, the complex hierarchy of menus can make someone regret using your company. In the … [Read more...]
Baby Boomers, andGen-X, and Gen-Y, oh my!
Every generation has a catchy title and explanation about how they see the world and how they function best. With a plethora of titles for different generations, it’s time to ask ourselves “Do we tailor our service to these diverse customers?” If you are able to uncover how each … [Read more...]
Apple: a practical human inquiry into service, customer experience and customer-centricity
Is Apple customer-centric? I notice that I and You often talk about and collapse customer service, customer experience, customer loyalty and customer-centricity. Should we? How are these related? What is the distinguishing feature of customer centricity? Apple – is … [Read more...]
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