ThinkAboutCRM.com

  • CRM
    • CRM
    • Contact Center and Customer Service
    • Customer Experience Management
    • Marketing
    • Sales
    • Loyalty
    • Analitycs
    • Others
  • Social
    • Social CRM
    • Social Media
    • SEO and Web 2.0
    • Channel Management
  • Technology
    • Integration
    • Technology

Best Way to Start and Offer CRM Services for Any Company

August 5, 2013 by admin Leave a Comment

Customer relationship management or CRM has become a huge part of any business setup these days. The term basically refers to the organization of the process of management of customer relationships and providing them with the services and information they need to do business with a company. Since … [Read more...]

Kategori: ThinkAboutCRM.com Topik: consumer behavior, Contact Center and Customer Service, CRM, CRM Software, customer experience, Marketing, Sales Force Automation

Is Customer Service the New Marketing

January 16, 2013 by admin Leave a Comment

At one time, marketers could rely on print and television advertising to add that patina of magic to their product. Customers didn't have many other venues for comparing brand image, so they were more likely to believe what companies said about themselves. Times have changed. Now, we have Yelp, … [Read more...]

Kategori: ThinkAboutCRM.com Topik: Contact Center and Customer Service, CRM, Marketing

6 Little Things to Add to Your Formula of Customer Service Excellence

December 12, 2012 by admin 4 Comments

Read on.... Simple Tips to Improve your Customer Service Excellence! As any good business owner knows, customers are what make a business succeed or fail, and most businesses already place a great deal of importance on providing customer service exellence. However, no matter how well your staff is … [Read more...]

Kategori: ThinkAboutCRM.com Topik: Contact Center and Customer Service, CRM, Editor's Pick

What have I learned after 25+ years at the coalface: marketing, selling and serving customers

December 5, 2012 by admin Leave a Comment

“You have been playing the game of business for 25+ years and most of that has been at the coal face – intimate contact with the customer.  In addition, as a customer you have had many encounters with many companies.  How would you sum that up?” That is the question that was posed to me recently. … [Read more...]

Kategori: ThinkAboutCRM.com Topik: Contact Center and Customer Service, CRM, Customer Experience Management, Marketing, Sales

Making The Most of Customer Service

December 3, 2012 by admin 1 Comment

  Making the most of customer service. Customer care has become one of the most important issues facing businesses in every market. Customer-care programs come under a number of titles - customer services, customer satisfaction, customer focus, etc. Their common theme is meeting the customer's … [Read more...]

Kategori: ThinkAboutCRM.com Topik: Contact Center and Customer Service, CRM, customer service, Editor's Pick, Others

  • 1
  • 2
  • 3
  • …
  • 8
  • Next Page »

Get the latest updates via email.

ThinkAboutCRM.com

  • About Us
  • Advertise
  • Post on This Site
  • Contact Us
  • Privacy Policy
  • Term of Use

Our Contributor

Scott Hornstein Scott Hornstein
Jonathan Farrington Jonathan Farrington
Maz Iqbal Maz Iqbal
See All Contributors >>

Editor’s Pick

The Importance of Extraordinary: why good customer service is not enough

How to Select the Right CRM for Your Email Marketing Needs

Why You Should Not Build a Mobile Application for Your Channel Partners

Copyright © 2015 · thinkaboutcrm.com

  • About Us
  • Advertise
  • Post on This Site
  • Contact Us
  • Privacy Policy
  • Term of Use