Now, it’s turn for a review of Answerbase. If you’re running a small business or a large one for that matter, you need to connect with your target customer base and your existing client base. The internet has freed you of geographical boundaries. Businesses realize that interactive communication is the best thing there is; it beats one-way communication any day. A business “speaking” and the world “listening” is viewed with skepticism online. The reason for it being that such a unidirectional flow of information puts power in the hands of the businesses while the internet is all about empowerment for everybody.
But maintaining an open communication channel comes with its own unique requirements. There are two parts to it; one is the technical part which demands setting up a forum and maintaining it; regular server updates; ensuring that there is minimum downtime and the other is having your customer’s best interests in mind when you communicate along with having your facts with you so that you can present your side of the issue, if ever an issue arises with a dissatisfied customer.
Answerbase is a great way to reach out. It’s software that enables you to set up a Questions and Answers site in a jiffy. One of the best ways to engage and build a community is to resolve doubts; answer questions; and send out a positive message.
Answerbase is chock-full of features and the possibilities it opens up for businesses are immense, limited only by your creativity. Attached to your company website or as an independent website, the software allows posting of queries and questions related to the subjects and answers given by experts.
If you have a database of products or services, you can use this software to give out detailed information.
The cool part about the whole interaction is that answers can be given not just by a business but also other users; that ensures clarity and is the best way to bring a business and its community on the same page.
The site that runs on Answerbase servers frees you from the worries of having to keep it up and running. You can focus your energies on marketing and sales efforts.
One of the coolest features with this offering is that it helps you build a user base, and with the kind of information users enter you can create and judge profiles. Their emails and social media details give you multiple contact information sources that you can tap to inform them about deals and new product launches.
Content moderation, customization, integration, etc are just some of the many facilities on offer.
Answerbase provides scalability to enterprise level; it begins with the basic level, moves on to professional, business, and then enterprise. And they all are available for a free 15-day trial. Yes, you may have your free trial here.
Answerbase is essentially a tool that lets you build an online community to tap for developing a client base; user-driven answers help build trust among other users and new customers; and by maintain a high quality site that provides insightful information.