When great customer service is received you might tell one or two people you meet. When bad customer service is received, it’s more than likely that you will tell more people - you might call out a company on Twitter, goading them into responding (or sending you a freebie) whilst simultaneously … [Read more...]
5 Signs Your CRM System Is Holding Back Your Business
Think five years’ back to what customers required. Digital and social media were just starting to make their impact. The recession hit. Customers began to look for diverse ways of developing business through innovative channels. It’s highly likely that their behaviours have changed significantly … [Read more...]
Best Way to Start and Offer CRM Services for Any Company
Customer relationship management or CRM has become a huge part of any business setup these days. The term basically refers to the organization of the process of management of customer relationships and providing them with the services and information they need to do business with a company. Since … [Read more...]
Customer Service – The Huge Gap between Intention and Reality
When it comes to looking after our customers, quite often there’s a gap, a huge gap between theory and practice. There are books about customer relations; there are videos about customer relations; there are Gurus (mostly self-appointed) about customer relations. None of them actually have to … [Read more...]
Is Free Help Desk Software Right for Your Business?
One of the most common questions we hear when buyers call us for advice about help desk software is, “Aren't there free systems we can use?” The short answer to this question is yes. Many help desk software vendors offer a free version of their product, in addition to a paid option with more … [Read more...]
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