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Customer Service, Customer Experience, Customer-Centricity: Just Fluff?

September 9, 2013 by admin Leave a Comment

Is Customer Experience just fluff? Is all this talk of customer service, customer-centricity and customer experience merely fluff? That is the question that someone put to me recently. Allow me to answer that question from a practical perspective – lived experience at the coal face. Imagine you … [Read more...]

Kategori: ThinkAboutCRM.com Topik: customer experience, Customer Experience Management, customer service

A Definition Of Major Account Management

September 2, 2013 by admin Leave a Comment

Major Account management is not a single act, but a series of actions which link together to produce a powerful, professional and profitable result. There are two ways of looking at this process. One is to examine each element of Major Account management; the other is to create a model which can … [Read more...]

Kategori: ThinkAboutCRM.com Topik: Account Management, Sales, Sales and Operations

CRM – Internal Advocates for Your Marketing Activities

August 19, 2013 by admin Leave a Comment

In our objectives to get, keep and grow customers, many companies often look within their own walls to build customer relationships. Especially in large companies with many product divisions, finding customers within the employee base can be an easy win.  As customers themselves, employees can be … [Read more...]

Kategori: ThinkAboutCRM.com Topik: CRM, CRM Software, crm system

What Extraordinary Skills Require for CRM

August 15, 2013 by admin 1 Comment

For the customer relationship management, you have to show the extraordinary skills for getting the maximum benefits from it as well. Moreover, you should have the abilities, which will give you an extra advantage over the others in this regard. Even, you will see that the extraordinary skills will … [Read more...]

Kategori: ThinkAboutCRM.com Topik: CRM, CRM expert

Giving More to Your Customers with CRM

August 12, 2013 by admin Leave a Comment

When great customer service is received you might tell one or two people you meet. When bad customer service is received, it’s more than likely that you will tell more people - you might call out a company on Twitter, goading them into responding (or sending you a freebie) whilst simultaneously … [Read more...]

Kategori: ThinkAboutCRM.com Topik: CRM, CRM Software, CRM systems, Customer Care, customer service

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