ThinkAboutCRM.com

  • CRM
    • CRM
    • Contact Center and Customer Service
    • Customer Experience Management
    • Marketing
    • Sales
    • Loyalty
    • Analitycs
    • Others
  • Social
    • Social CRM
    • Social Media
    • SEO and Web 2.0
    • Channel Management
  • Technology
    • Integration
    • Technology

Workforce Management, Part 2: Calculating Call Center Staff

April 17, 2008 by admin Leave a Comment

Author: Penny Reynolds, Founding Partner of The Call Center School, www.thecallcenterschool.com … [Read more...]

Kategori: ThinkAboutCRM.com

Workforce Management, Part 1: Forecasting Fundamentals: The Art and Science of Predicting Call Center Workload.

April 17, 2008 by admin Leave a Comment

Author: Penny Reynolds, Founding Partner of The Call Center School, www.thecallcenterschool.com … [Read more...]

Kategori: ThinkAboutCRM.com

Workforce Optimization for the Small to Mid-Size Contact Center – Why NOW is the Time

April 17, 2008 by admin Leave a Comment

Author: Maggie Klenke, Founding Partner of The Call Center School, www.thecallcenterschool.com … [Read more...]

Kategori: ThinkAboutCRM.com

Advantage of Web-based CRM for your SMB

April 14, 2008 by admin Leave a Comment

Web-based CRM has come on very strongly as a viable alternative to on-premise CRM. This is great news for SMBs who earlier could not afford on-premise CRM because of its prohibitive costs. Some of the advantages of a web-based CRM system for an SMB include: … [Read more...]

Kategori: Web-based CRM

  • « Previous Page
  • 1
  • …
  • 94
  • 95
  • 96

Get the latest updates via email.

ThinkAboutCRM.com

  • About Us
  • Advertise
  • Post on This Site
  • Contact Us
  • Privacy Policy
  • Term of Use

Our Contributor

Scott Hornstein Scott Hornstein
Jonathan Farrington Jonathan Farrington
Maz Iqbal Maz Iqbal
See All Contributors >>

Editor’s Pick

The Importance of Extraordinary: why good customer service is not enough

How to Select the Right CRM for Your Email Marketing Needs

Why You Should Not Build a Mobile Application for Your Channel Partners

Copyright © 2015 · thinkaboutcrm.com

  • About Us
  • Advertise
  • Post on This Site
  • Contact Us
  • Privacy Policy
  • Term of Use