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The Importance of Extraordinary: why good customer service is not enough

April 21, 2016 by Gareth Cartman Leave a Comment

A cursory glance through trip advisor and you commonly see two types of review; the bad and the brilliant. The plain old good – not so much. Why is this? People tend to review products or services with passion, and if they don't have strong feelings about something, they are not inclined to … [Read more...]

Kategori: Customer Care, Customer Experience Management Topik: CRM, customer experience, data management


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