Author: Penny Reynolds, Founding Partner of The Call Center School, www.thecallcenterschool.com … [Continue reading] about Workforce Management, Part 1: Forecasting Fundamentals: The Art and Science of Predicting Call Center Workload.
Author: Maggie Klenke, Founding Partner of The Call Center School, www.thecallcenterschool.com … [Continue reading] about Workforce Optimization for the Small to Mid-Size Contact Center – Why NOW is the Time
Web-based CRM has come on very strongly as a viable alternative to on-premise CRM. This is great news for SMBs who earlier could not afford on-premise CRM because of its prohibitive costs. Some of the advantages of a web-based CRM system for an SMB … [Continue reading] about Advantage of Web-based CRM for your SMB