Workforce Management, Part 4: Scheduling Principles and Problems
Author: Penny Reynolds, Founding Partner of The Call Center School, www.thecallcenterschool.com
| Attachment | Size |
|---|---|
| WFM 4: Scheduling Principles and Problems | 22.47 KB |
Author: Penny Reynolds, Founding Partner of The Call Center School, www.thecallcenterschool.com
| Attachment | Size |
|---|---|
| WFM 4: Scheduling Principles and Problems | 22.47 KB |