Ian Northmore

Director of Rhea Consulting Pte Ltd

A Director of Rhea and LimeBridge Alliance partner for 5 ½ years, Ian is an experienced customer management consultant with extensive knowledge and experience of customer management and business transformation. He has worked with clients across the world in a variety of industries, including Communications, Financial Services, Government and Oil and Gas.

Currently living and working in Asia, Ian’s work experience includes international contact centre and business set-ups and change initiatives in Singapore, Hong Kong, Japan, India, China, Malaysia, Trinidad and Tobago, the United Kingdom and Panama. Recent assignments have included design and delivery of customer management strategy for a global telco, design and delivery of detailed work instructions for a Customer Care operation, interim management of Customer Care operations and a variety of leadership training and development assignments.

Ian is recognised as a leading contact centre consultant and has judged national contact centre awards in Singapore and Malaysia. He has chaired and spoken at conferences and events throughout Asia, from India to Japan, and is an established leadership coach.

He is passionate about customer service and achieving excellent results through teams of people, and his achievements have been built upon the application of strong customer management principles and a strong focus on performance management and people development.