Bill Price

President & Founder of Driva Solutions, LLC

Bill Price founded Driva Solutions, LLC in September 2001 after serving as Amazon’s first Global VP of Customer Service.

He also co-founded the 10-country LimeBridge Global Alliance to help build their clients’ customer service strategies and improve operational performance and chairs the 34-company Global Operations Council that he formed in early 2002 to share “best practices and worst experiences”.

Bill started his career with McKinsey in its San Francisco and Stockholm offices, working on what turned into In Search of Excellence; was then COO at early IVR service bureau ACP, which MCI acquired; built MCI Call Center Services’ automation, consulting, and agent outsourcing divisions; and was named one of the first Call Center Pioneers in 1997.

Bill is a frequent keynote speaker, graduate school CRM instructor, and advisory board member. His 1st book The Best Service is No Service will be published in March 2008 by Wiley & Sons. He graduated from Dartmouth College and the Stanford Graduate School of Business, and lives in Bellevue, Washington. (October 2007).