When you are looking to make a purchase - let's say a new laptop - what do you do? Do you hop on the phone and call up Apple to get product specs and pricing information? In 1990, yes. In 2011, absolutely not. The buyer no longer relies on vendors entirely. They surf the Internet, going to multiple online sources to get the information they want. The real question is, what is that information and are you, the vendor, communicating it effectively on your site?