Aina Neva Fiati, the founder of ThinkAboutCRM.com, created the site as a result of constantly talking about the CRM industry. She is passionate in CRM/Social CRM, Marketing, Social Media and Internet Marketing, has professional experiences in customer relations for couple of years from the ground up – dealing with the very start-up phases all the way through to the present technology. Contact her at aina.neva@thinkaboutcrm.com or twitter @ainaneva