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  • Is Customer Relationship Management an Art or Science?

    Is Customer Relationship Management an Art or Science?

    Customer relationship management has become an important part of business these days. Every successful business today needs to have a solid CRM started in place...

  • Speaking Your Customer’s Language: Skill-Based Dialogue Practice

    Speaking Your Customer’s Language: Skill-Based Dialogue Practice

    Customer experience (or CX) is on the lime light. Customer experiences remain top priority for most companies, which are actively seeking for the ultimate strat...

  • How long does it take CRM to reply?

    How long does it take CRM to reply?

    Internet giant, Yahoo, apparently takes a long time to reply to a customer’s request for email account assistance if at all. Huh? Yep. That’s the gig it and all...

  • CRM – A new idea?

    CRM – A new idea?

    How CRM has gone from a way of acting, to a type of software and back to an ethos. Ask any business salesperson or manager what CRM is and chances are you will ...


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